Privacy Policy
Last updated: November 3, 2026
This Privacy Policy explains how Reliable Door Services, LLC ("Reliable Door Services," "we," "us") collects, uses and shares information when you visit reliabledoorservices.com, request an estimate or quote, or call us.
Information you give us
When you submit a contact, estimate, quote or loading dock request, we collect what you enter, which may include:
- Your name, phone number and email address
- Company name and city or location, if provided
- Your message and request details, such as service type, door model, options or dock equipment
- The page you submitted the form from
To help prevent spam and abuse, we also record a one-way coded version of your internet (IP) address rather than the address itself, along with the time of your request.
How we use your information
- To respond to your request, provide estimates and schedule service
- To send you a confirmation that we received your request
- To prevent spam and repeated automated submissions
- To understand how visitors use our website and how well our advertising works
We do not sell your personal information.
How your request is stored and who can see it
Reliable Door Services manages customer information and access permissions internally. Form submissions are stored in an access-controlled website database hosted through Lovable Cloud. Website lead access is restricted to Reliable Door Services staff members who have been invited and approved by an administrator. We use reasonable safeguards to protect your information, but no website, database or email system can be guaranteed to be completely secure.
Service providers
Our technology providers, including Lovable Cloud, Resend, Google and CallRail while active, may process information as necessary to provide their services. Internal management by Reliable Door Services does not prevent these providers from processing information for website hosting, request storage, email delivery, analytics, advertising or call tracking as described in this policy.
How long we keep your information
We keep request information for as long as reasonably needed to respond to you, provide and support our services, maintain business records and meet legal obligations. When it is no longer needed for these purposes, we delete it or keep it in a form that no longer identifies you.
Email notifications
We use Resend, an email delivery service, to send your request to our sales team and to send you a confirmation email. Resend processes your contact details and request information to deliver these messages.
Analytics and advertising
We use Google Analytics 4 to understand how visitors find and use our website, such as pages viewed, the website that referred you, general device and approximate location information, and whether a request form was successfully submitted or a phone number was tapped. Our website does not send your name, phone number, email address, street address or message to Google Analytics.
Our Google Analytics 4 event and user data retention setting is 14 months, and email-address redaction is enabled. This Analytics setting is separate from how long we keep service requests and other business records.
We advertise with Google Ads. Google Ads may measure when someone who clicked or viewed one of our ads later calls us or submits a request, using information from Google Analytics and Google's call reporting. Depending on Google's settings and your Google account choices, Google may use this information to measure and personalize ads.
For eligible visitors who arrive through a Google ad, and when advertising measurement is permitted, our website may display a Google forwarding number instead of our permanent business number. Calls to that number are routed to Reliable Door Services at (918) 938-3090. The displayed number and its telephone link change together. When forwarding is unavailable or measurement is not permitted, our regular business number remains available.
Google Ads uses cookies, ad-click identifiers and call information to measure calls and attribute them to advertising. This may include call time, duration and caller-number information where available under Google's call-reporting services. Our website-call conversion is configured to count calls lasting at least 60 seconds, with one conversion per ad click. Tapping a phone link is a separate engagement event, not a completed call. Our website does not send form contents, customer matching information or private staff records through this tracking.
Google may use cookies and similar technologies to provide these services. Learn more in Google's Privacy & Terms for business. You can opt out of Google Analytics with the Google Analytics opt-out browser add-on and manage ad personalization at My Ad Center.
Phone calls
We use CallRail, a call-tracking service, which may display a different phone number on our website depending on how you found us. When you call that number, CallRail records call details such as your phone number, call time and duration, and how you reached our website, to help us measure which marketing brings in calls. Calls to these numbers are recorded and transcribed by CallRail for quality, training and record-keeping purposes.
Google reviews
Our website displays selected Google reviews through Trustindex. When those reviews load, your browser connects to Trustindex's servers, which may receive standard technical information such as your IP address and browser type.
Cookies and similar technologies
Our website and the services above may use cookies, local browser storage and similar technologies. For example, Google Analytics uses cookies to tell visits apart, and our website stores a small note in your browser so a single request is not counted twice. You can block or delete cookies in your browser settings; some features may not work as expected if you do.
We store your separate Analytics and Advertising preferences in your browser, together with a randomly generated consent reference, the time, the region used for the decision, and the notice and choices shown. Earlier acceptance evidence is retained when you later withdraw consent. This choice record is not sent to Google. Clearing this site's browser storage removes the record and may cause us to ask again.
Your choices and rights
You may contact us to ask what information we hold about you, to correct it, or to ask us to delete it, and we will respond as required by applicable law. You can also choose not to submit a form and call us instead.
Optional measurement remains off when required consent has not been obtained or your region cannot be reliably determined, unless you have already made an applicable choice permitting it. You can accept Analytics and Advertising separately or reject both. Where consent is not required, optional tracking may operate without a popup, but your refusal and applicable supported browser privacy preferences are honored.
You can review or withdraw either choice using Cookie settings in the footer. Declining does not affect request forms or your ability to call us. Changes apply to subsequent measurement, and the page may reload to stop tracking that was already running. Withdrawal does not erase information already sent; you may contact us about your privacy rights. Google's Analytics opt-out and advertising-choice links appear in the Analytics and advertising section above.
Children's privacy
Our website is intended for adults and is not directed to children under 13.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when it last changed.
Contact us
Reliable Door Services, LLC
4645 S 83rd E Ave, Tulsa, OK 74145
Phone: (918) 938-3090
Email: sales@reliabledoorservices.com